Orange/EE resolved (more or less): the apology

11 Feb


Well, with the help of all my friends and supporters on this blog and on social media, the problems with Orange/EE have finally been resolved. Well, more or less.

I received a call from a very pleasant and polite man from their executive office, who told me at length about how sorry they were and how unsatisfactory their performance had been. The supposed ‘debt’ of £10.97 would be immediately cancelled, and they would be contacting the 3 credit reference agencies today to get them to wipe all trace of the matter from my credit record.

If only their call-centre team had taken a similar approach, the whole thing would have been far less painful (and you’d all probably have never heard about it). But I guess it shows you have to stir up a storm sometimes to make an progress against Big Corporate.

So, the issue is more or less…

View original post 86 more words


Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: