JobCentre+ – Staff complaints growing expedientially!

5 Feb


A recent FOI request received what I think is an intriguing response; one of the questions asked was “the total amount of complaints made against Jobcentre  Plus for the same period, 2010 – 2014″. The response came under the heading of  ‘DWP Staff Don’t Treat Me With Respect’, and the figures make interesting reading –

DWP Complaints – reporting year is from April to March

Reporting Year Jobcentre+ Complaints
received Overall
recorded under ‘Staff do not
treat me with respect’
2010 – 2011 58,865 7,616
2011 – 2012 59,677 8,979
2012 – 2013 67,982 13,709
2013 -2014 (8 Mth) 38,301 11,611

I was unsurprised but still slightly taken back by the huge increase in such complaints in the past 20 months;

The reasons for this rapid rise are not available, but I consider their are a number of reasons for this; it could be one or more likely several of the speculations below –

claimants are more aware of their Right to complain and are using it – I think this is the reason the DWP…

View original post 167 more words


One Response to “JobCentre+ – Staff complaints growing expedientially!”

  1. jaynel62 February 5, 2014 at 11:52 am #

    Many Thanks Paul – As Always In Unity xx


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